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Customer support

Supports

About NETS customer support services

NETS provides the best support across the full life cycle of our solutions. This gives the best value to our customers.
※we've been supported 1340 customer requests in 2015.

Customer support center
All customer complaints are dealt with promptly through the customer support center. We provide response system for urgent matters, the life cycle management for customer requests, and supporting for long-term requirements.
Core technologies Support by R&D
Requests to core solution technologies are supported
through co-work with our R&D center.
Requests to core solution technologies are supported through co-work with our R&D center.
Requests to core solution technologies are supported through co-work with our R&D center.
All customer support histories have been maintained by DBMS
The full life cycle of customer requests managed by the customer support center is registered into and managed through our QA program. Through this accumulated knowledge base, customers are provided support services of a reliable, advanced level.
Customer support process

NETS provides 2-level service processes

  • phase 1.

    Communication service

    @Customer support officer
  • phase 2.

    Primary support services

    @Customer support center
  • phase 3.

    Secondary support services

    @R&D Center

NETS finds the solution to
all customer requests.

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PHONE
82.2.508.6421
BUSINESS CONTACT
82.70.4004.4731
E-MAIL
foryou@nets.co.kr
LOCATION
GOOGLE MAPS >
REMOTE
Remote connection >